Analysis of workforce needs in the medical records unit at Esthomihi Hospital Medan using the queuing theory approach

##plugins.themes.academic_pro.article.sidebar##

Published May 24, 2025
https://doi.org/10.35335/midwifery.v13i2.1951
Download
PDF
Statistic

Downloads

Download data is not yet available.
Vol. 13 No. 2 (2025): June: Health Sciences and related fields

##plugins.themes.academic_pro.article.main##

Sopianita Healthy Ginting
Universitas Prima Indonesia, Indonesia
Ermi Girsang
Universitas Prima Indonesia, Indonesia
Sri Lestari Ramadhani Nasution
Universitas Prima Indonesia, Indonesia

Abstract

Medical records are important records that contain all information related to services that have been provided to patients. The less than optimal process of implementing medical records can be due to a lack of human resources, training, or supporting facilities and infrastructure. This study aims to analyze the need for workers in the medical records department of the hospital with a theoretical approach (queueing theory) at Esthomihi Hospital Medan. This type of research is quantitative with an analytical observational approach. The research design used is cross sectional. This study was conducted at Esthomihi Hospital in December-January 2025. In this study were all health workers related to the implementation of medical records consisting of doctors, nurses, medical records officers and pharmacists at Esthomihi Hospital Medan as many as 252 people. The sample in this study were all doctors, nurses, medical records officers and pharmacists related to patient medical records at Esthomihi Hospital Medan as many as 252 people. Data analysis was carried out univariately, bivariate and multivariate. The results of the study indicate that there is an influence of the level of patient arrivals, the level of patient service, the number of patient servers, and the system capacity. The most influential variable on the need for manpower in hospital medical records affairs with a theoretical approach (queueing theory) at Esthomihi Hospital Medan is the variable number of patient servers with ap value of 0.000, OR = 125.571 (95% CI = 25.114-627.866) meaning that respondents who stated that the number of patient servers was lacking a 125.571 times less chance compared to respondents who stated that the number of patient servers was good n It is expected to be able to improve, expand, develop, experience and knowledge directly regarding the need for manpower in hospital medical records affairs with a theoretical approach (queueing theory) at Esthomihi Hospital Medan.

##plugins.themes.academic_pro.article.details##

How to Cite
Ginting, S. H., Girsang, E. and Nasution, S. L. R. (2025) “Analysis of workforce needs in the medical records unit at Esthomihi Hospital Medan using the queuing theory approach”, Science Midwifery, 13(2), pp. 410-422. doi: 10.35335/midwifery.v13i2.1951.

References

Abduh, R. (2021). Kajian hukum rekam medis sebagai alat bukti malapraktik medis. De Lega Lata: Jurnal Ilmu Hukum, 6(1), 221–234.
Almira, C. (2024). Pengelolaan Arsip Rekam Medis Elektronik Dalam Mendukung Pelayanan Informasi di Rumah Sakit Umum Haji Medan. UIN Sumatera Utara Medan.
Ariani, S. (2023). Analisis Keberhasilan Implementasi Rekam Medis Elektronik Dalam Meningkatkan Efisiensi Dan Mutu Pelayanan. Jurnal Kesehatan Dan Kedokteran, 2(2), 7–14.
Bakhtiar, S. (2024). Evaluasi Penerapan Rekam Medis Elektronik Menggunakan Metode (HOT)-FIT di Instalasi Rawat Jalan Rumah Sakit Wijaya Kusuma Lumajang.
Budiasa, I. K. (2021). Beban kerja dan kinerja sumber daya manusia. Jawa Tengah: CV. Pena Persada.
Dewi, N. F., Grataridarga, N., Setiawati, R., & Syahidah, Q. N. (2020). Identifikasi Kelengkapan Pengisian Metadata Rekam Medis Rawat Jalan RSIA Bunda Aliyah Depok. Jurnal Administrasi Bisnis Terapan, 2(2), 3.
Giyana, F. (2012). Analisis Sistem Pengelolaan Rekam Medis Rawat Inap Rumah Sakit Umum Daerah Kota Semarang. Jurnal Kesehatan Masyarakat Universitas Diponegoro, 1(2), 18739.
Hada, E. (2021). TINJAUAN WAKTU PENYEDIAAN BERKAS REKAM MEDIS PASIEN LAMA RAWAT JALAN GUNA MENUNJANG MUTU PELAYANAN DI RUMAH SAKIT TNI AU DR. M. SALAMUN BANDUNG. Jurnal TEDC, 15(2), 9–16.
Hairina, Y., & Komalasari, S. (2022). Persepsi terhadap Beban Kerja pada Dosen dengan Tugas Tambahan Perception of Workload on Lecturers with Additional Tasks. Jurnal Al-Husna, 3(1), 63–74.
Hanifah, H. M., & Wahyono, B. (2023). Analisis Deskriptif Kepuasan Perawat terhadap Mutu Layanan Rekam Medis. Malahayati Nursing Journal, 5(8), 2755–2774.
Hastri, E. (2023). Analisis Kebutuhan Tenaga Rekam Medis Menggunakan Metode Analisis Beban Kerja Kesehatan (ABK-Kes) Di Rumah Sakit Husada Utama Surabaya.
Irwanto, E. L., Syofyan, S., & Mannas, Y. A. (2023). Urgensi Pembuktian Rekam Medis Elektronik Dalam Perspektif Hukum Di Indonesia. UNES Law Review, 5(4), 1641–1653.
Kurdhi, N. A., Kartika, I. M., MA, S. E. M., Suparman, A., SI, S., Kom, M., Rizkiyah, N. D., ST, S., Setiawan, B., & Fachrurazi, H. (2023). Riset Operasi Untuk Ekonomi. Cendikia Mulia Mandiri.
Kurniawan, A. L., & Setiawan, A. (2021). Perlindungan Data Rekam Medis Sebagai Bentuk Perlindungan Data Pribadi Pasien Selama Pandemi Covid-19. Jurnal Hukum Dan Pembangunan Ekonomi, 9(1), 95–112.
Ma’wa, J., Novitawati, N., & Noorhapizah, N. (2024). Pengaruh Self-Eficacy Guru, Beban Kerja, dan Stres Kerja Terhadap Profesionalitas Guru TK di Kecamatan Bati-Bati Kabupaten Tanah Laut. Journal of Education Research, 5(2), 2138–2149.
Mulyani, E. S., Agustin, I. W., Herfiyanti, L., & Sufyana, C. M. (2022). Perancangan Sistem Informasi Kelengkapan Berkas Klaim BPJS IGD Menggunakan Visual Studio di Rumah Sakit Muhammadiyah Bandung. JATISI (Jurnal Teknik Informatika Dan Sistem Informasi), 9(3), 1784–1798.
Muntaha, H. (2022). Hukum Pidana Malapraktik: Pertanggungjawaban dan Penghapus Pidana. Sinar Grafika.
Nabuasa, Y. Y. (2021). Analisis Dan Perancangan Sistem Informasi Rekam Medis Sebagai Sarana Pelayanan Kesehatan Pada Puskesmas Oesapa Kota Kupang. Jurnal Sistem Informasi (JASISFO), 2(1).
Nurcahyati, S., Herawati, T., & Setiatin, S. (2021). Efektivitas Alih Media Berkas Rekam Medis Inaktif di Rumah Sakit Pertamina Cirebon. Jurnal Wiyata: Penelitian Sains Dan Kesehatan, 8(2), 180–187.
Nurhayati, A., Muti’ah, U., & Yuniarti, Y. (2023). Peningkatan Mutu Dan Efisiensi Pelayanan Kesehatan Melalui Implementasi Rekam Medis Elektronik di Rumah Sakit. ALKHIDMAH: Jurnal Pengabdian Dan Kemitraan Masyarakat, 1(3), 187–195.
Prabowo, R., Monteiro, J. L., & Lukmandono, L. (2020). DESAIN MODEL ANTRIAN PADA MARINE TERMINAL–(PORT HUB & SUB PORT HUB MARINE SYSTEM). Katalog Buku Karya Dosen ITATS, 35–69.
Pratama, D. Y., & Mulyanti, D. (2023). Manajemen Mutu Sumber Daya Manusia Di Unit Rekam Medis Rumah Sakit Khusus Paru Kabupaten Karawang Belas Kata. Jurnal EBI, 5(1), 38–49.
Santoso, Y. M. D., & Rijanti, T. (2022). Pengaruh stres kerja, beban kerja, dan lingkungan kerja terhadap kinerja karyawan PT. Daiyaplas Semarang. Eqien-Jurnal Ekonomi Dan Bisnis, 11(1), 926–935.
Sulistyanta, S., Fitriono, R. A., Hartiwiningsih, H., Ginting, R., Budyatmojo, W., Subekti, S., Setyanto, B., & Pratiwi, D. E. (2021). Restorative Justice sebagai Alternatif Penyelesaian secara “Win-win Solution” Kasus Resiko atau Kekeliruan Medis (Medical Malpractice). Lex Librum, 7(2), 229–242.
Syahputra, A., Askafi, E., & Sumarji, S. (2022). Analisis Kualitas Pelayanan Rekam Medis Terhadap Tingkat Kepuasan Pasien Di Rumah Sakit Gigi Dan Mulut Iik Bhakti Wiyata Kediri. Otonomi, 22(2), 277–284.
Yudianto, A. (2020). Ilmu kedokteran forensik. Scopindo Media Pustaka.