Patient Satisfaction With Home Care Services Between Sibolga District, Sibolga City 2020
Keywords:
Compliance, Management ofDiet, T2DMAbstract
Thisre searchis base dont heimportan ceof health services for thecommunity. Home Care which is a continuous and comprehensive health serviceprovided to individuals and families in their residence has not yet found variousob staclesin the implementation.In general, this study aims to describe patient satisfaction after receivingHomecare service from Homecare Team of Puskesmas Antara. This researchuses descriptive qualitative research type. The focus of his research on patientsatisfaction. Data collection techniques are interviews, observations and also based on documents from the Home Care Puskesmas Antara.The results show the dimensions of physical evidence (tangibles), giveattention (empathy), reliability (reliability), responsiveness, assurance (assurance) related to satisfaction in this case patient satisfaction is fulfilled and the implementation of Home Care in Puskesmas Antara goes well.
Downloads
References
[Jurnal]Wijono,Djoko (2001). Manajemen Mutu Pelayanan Kesehatan, Teori, Strategi, dan Aplikasi Vol.I. Airlangga University Press.Surabaya.
[SKRIPSI] Kurniati ,2013 Kepuasan Pasien Rawat Inap Lontara Kelas III Terhadap Pelayanan Kesehatan Di Rumah Sakit Wahidin Sudirohusodo Makassar.Universitas Hasanuddin. Makassar
[Skripsi] Syamsuar, Siti Fadila.2013. Kepuasan Masyarakat Terhadap Pelayanan Rumah Sakit Umum Daerah Lanto Daeng Pasewang Kabupaten Jeneponto.STIA-LAN.Makassar
[TESIS] Ratnawati, Syarifa (2013). Analisis Kualitas Pelayanan Rawat Inap Pada Puskesmas Galesong Utara Kabupaten Takalar. Program Magister STIA-LAN.Makassar
Dinas Kesehatan Kota Makassar. 2015. Pedoman Home Care Pemerintah Kota Makassar Tahun 2015.Makassar.
IrawanD, Handi.2007. 10Prinsip Kepuasan Pelanggan.PT.Elex Media Komputindo:Jakarta
Jacobalis,S (1989). Menjaga Mutu Pelayanan Rumah Sakit. Persi. Jakarta
Kadir,Fattah(2005).Faktor-Faktor Berpengaruh terhadap Kelelahan Emosional, Kepuasan Kerjadan Kualitas Layanan Paramedis Rumah Sakit di Sulawesi Selatan.Jurnal Administrasi Negara STIA-LAN Volume 11 No. 4/ Desember 2005.Makassar
Lupiyodi, Rambat (2001) Manajemen Pemasaran Jasa Teori dan Praktik.Salemba Empat. Jakarta
Margaretha(2003) Kualitas Pelayanan:Teori dan Aplikasi, Jakarta. Mandar Maju
Ramli, Muhammad (2011),Manajemen Pelayanan Publik Berbasis Kemanusiaan. Alauddin Univeristy Press: Makassar
