Utilization of The Mobile Application of National Health Insurance (JKN) To Increase The Effectiveness of Services BPJS Insurance In Sibolga
DOI:
https://doi.org/10.35335/midwifery.v10i5.883Keywords:
Utilization, National Health Insurance (JKN) Mobile Application, Service EffectivenessAbstract
Currently, the government has developed several mobile applications for the National Health Insurance (JKN) to facilitate services for patients. The development of some of these applications aims to help consumers and support patient-centered decisions in choosing which benefits to choose (Bundorf et al., 2019). The digital transformation of the Badan Penyelenggara Jaminan Sosial (BPJS) is to provide convenience for BPJS users or the public, such as paying BPJS contributions, changing membership data, knowing family participant data, etc (Kipo-Sunyehzi, 2021). The aims of this study is to determine the use of the national health insurance application (JKN) to increase the effectiveness of BPJS health services in the city of Sibolga. The type of research taken is descriptive research with a qualitative approach. This study took as many as four resource persons. While the data collection technique is using the technique of observation, interviews and documentation. The results showed that through the national health insurance (JKN) mobile application, all administrative services at the Sibolga City BPJS office for patients became more effective and efficient. This shows that the benefits of the JKN mobile application have proven to be very helpful in accessing BPJS health services.
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References
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Yusuf, S., Achmar, N., Haniarti, Hasdiana, Madjid, M., Aswad, M., & Esa, T. (2020). Revenue and financing of patients with national health insurance by the social security organizing agency to improve health services. Enfermeria Clinica, 30, 276–279. https://doi.org/10.1016/j.enfcli.2020.06.063
Yusuf, W., & Suparta, S. (2021). Analisis Kepuasan Pasien BPJS Terhadap Pelayanan Kesehatan. JIKI Jurnal Ilmiah Kesehatan IQRA, 9(1), 1–9.
Chae, W., Kim, J., Park, E. C., & Jang, S. I. (2021). Comparison of patient satisfaction in inpatient care provided by hospitalists and nonhospitalists in South Korea. International Journal of Environmental Research and Public Health, 18(15). https://doi.org/10.3390/ijerph18158101
Chanyalew, M. A., Yitayal, M., Atnafu, A., Mengiste, S. A., & Tilahun, B. (2022). The Effectiveness of the Capacity Building and Mentorship Program in Improving Evidence-Based Decision-making in the Amhara Region, Northwest Ethiopia: Difference-in-Differences Study. JMIR Medical Informatics, 10(4), 1–13. https://doi.org/10.2196/30518
Dzulkifli, A. M., Arifin, M. A., & Salmah, A. U. (2020). Effect of the principles of good corporate governance on satisfaction of inpatients at Bahagia type c hospital, Makassar City. Enfermeria Clinica, 30, 257–260. https://doi.org/10.1016/j.enfcli.2019.10.079
Effendi, K., & Junita, S. (2019). Tingkat Kepuasan Pasien terhadap Pelayanan Kesehatan di UPTD Puskesmas Mutiara Tahun 2019. Excellent Midwifery Journal Kedokteran, 3(2), 82–90. https://jurnal.mitrahusada.ac.id/index.php/emj/article/download/127/110
Harjanti, Hariyanti, T., & Pitoyo, A. Z. (2020). Establishing customer loyalty in the era of national health insurance (a phenomenology study). Enfermeria Clinica, 30, 225–228. https://doi.org/10.1016/j.enfcli.2020.06.051
Hong, P. C., Chen, K. J., Chang, Y. C., Cheng, S. M., & Chiang, H. H. (2021). Effectiveness of Theory-Based Health Information Technology Interventions on Coronary Artery Disease Self-Management Behavior: A Clinical Randomized Waitlist-Controlled Trial. Journal of Nursing Scholarship, 53(4), 418–427. https://doi.org/10.1111/jnu.12661
Hu, L. L., Ding, H., Liu, S., Wang, Z., Hu, G., & Liu, Y. (2020). Influence of patient and hospital characteristics on inpatient satisfaction in China’s tertiary hospitals: A cross-sectional study. Health Expectations, 23(1), 115–124. https://doi.org/10.1111/hex.12974
Kipo-Sunyehzi, D. D. (2021). Quality healthcare services under National Health Insurance Scheme in Ghana: perspectives from health policy implementers and beneficiaries. Public Administration and Policy, 24(3), 320–332. https://doi.org/10.1108/pap-08-2021-0047
Luo, A., Qin, L., Yuan, Y., Yang, Z., Liu, F., Huang, P., & Xie, W. (2022). The Effect of Online Health Information Seeking on Physician-Patient Relationships: Systematic Review. Journal of Medical Internet Research, 24(2). https://doi.org/10.2196/23354
Mukti, A. G., Jaya, C., & Suhard, R. L. (2022). Current condition of social security administrator for health (BPJS Kesehatan) in Indonesia: contextual factors that affected the national health insurance. Medical Journal of Indonesia, 31(2), 87–90. https://doi.org/10.13181/mji.com.226296
Mutiarasari, D., Demak, I. P. K., Bangkele, E. Y., Nur, R., & Setyawati, T. (2021). Patient satisfaction: Public vs. private hospital in Central Sulawesi, Indonesia. Gaceta Sanitaria, 35, S186–S190. https://doi.org/10.1016/j.gaceta.2021.07.012
Sulastri , Serli K. A. Litik, R. W. S. (2021). Hubungan Antara Mutu Pelayanan Dengan Kepuasan Pasien Rawat Jalan di Puskesmas Lurasik Kabupaten Timor Tengah Utara. 10(2), 94–107.
Wang, X., Shi, J., & Lee, K. M. (2022). The Digital Divide and Seeking Health Information on Smartphones in Asia: Survey Study of Ten Countries. Journal of Medical Internet Research, 24(1). https://doi.org/10.2196/24086
Xie, Y., Zhang, J., Wang, H., Liu, P., Liu, S., Huo, T., Duan, Y. Y., Dong, Z., Lu, L., & Ye, Z. (2021). Applications of blockchain in the medical field: Narrative review. Journal of Medical Internet Research, 23(10). https://doi.org/10.2196/28613
Yusuf, S., Achmar, N., Haniarti, Hasdiana, Madjid, M., Aswad, M., & Esa, T. (2020). Revenue and financing of patients with national health insurance by the social security organizing agency to improve health services. Enfermeria Clinica, 30, 276–279. https://doi.org/10.1016/j.enfcli.2020.06.063
Yusuf, W., & Suparta, S. (2021). Analisis Kepuasan Pasien BPJS Terhadap Pelayanan Kesehatan. JIKI Jurnal Ilmiah Kesehatan IQRA, 9(1), 1–9.
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Published
2022-12-06
How to Cite
Situmorang, B. (2022) “Utilization of The Mobile Application of National Health Insurance (JKN) To Increase The Effectiveness of Services BPJS Insurance In Sibolga”, Science Midwifery, 10(5), pp. 4065–4071. doi: 10.35335/midwifery.v10i5.883.
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